How Long Does It Take To Receive My Order?
For US based orders shipping takes 2-3 business days.
For international orders, we offer 4-8 day shipping. However, please account for additional time it may take for your order to process through customs.
Where Does My Order Ship From?
We ship from our office in Midtown Manhattan
Do You Offer Free Shipping?
We offer free shipping on orders within the USA.
Do You Ship Internationally?
We certainly do! Shipping costs will be added to your bill upon checkout.
How Can I Track My Order?
You can track your order through the link provided in your shipping confirmation. Shipping confirmations are sent out in the afternoon on the day the order ships out.
Can I Make A Change To My Order?
Once an order is submitted, we are unable to make any changes to quantity, sizing or shipping option.
Please email email@example.com and we will do our best to make the proper changes.
What Is Your Warranty Policy?
We stand behind our product and want to make sure you absolutely love it. So, if you have any issues please reach out to us directly at firstname.lastname@example.org and we can find a logical solution to make sure your expectations are met.
How Should I Care For My Snap?
We use premium materials to assure top quality so please treat your Snap as a piece of jewelry. When dealing with solid gold, gold plating or precious stones, please be sure to use the the leather case when transporting it and be careful when taking your hat off of your head so that it doesn’t get dropped or knocked against something hard.
Speak to your local jeweller if you want it to be polished. Be sure to explain to them the material details of your Snap. We are not responsible for damage done during this process.
GOLD AND PLATINUM SNAPS
Between professional servicing, most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Examine your jewelry regularly to make sure settings are snug and clasps and joinings are secure.
Household bleach will discolor and possibly disintegrate gold. Please avoid contact with Snaps.
Snaps storage is important as well. At the time of purchase, all Snaps are in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.
Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many years to come.
The First Rule of Silver Care
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. Using a small amount of silver jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
Once cleaned and polished, silver must be kept dry and properly stored. Our leather bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific silvercloth are also very effective in preventing tarnish.
SNAPS WITH WOOD INSETS
Products featuring wood should be cleaned with a standard polishing cloth. If using a silver polisher, please do not apply it in areas that that have wood or stones. The wood elements are natural and do not have any coating. If you leave it in a dry or humid area, there is a chance that the wood will crack. Please use a pure beeswax polishing compound to maintain the wood.
Do You Re-Stock Styles That Are Out Of Stock?
We sometimes re-stock popular styles that sell out quickly. The majority of items that sell out are soon replaced with new designs.
You can always reach out to us with inquiries concerning different styles
Do you take custom orders?
We have an official custom Snaps supplier in NYC who can make your piece to your specs. We are also open to suggestions on designs so please feel free to send us your ideas! If we choose one, you can be sure that you’ll be the first to get one for free!